Refund Policy
Last Updated: October 12, 2026
At Planetic, we strive to provide reliable AI-powered services and ensure customer satisfaction.
1. Refund Eligibility
Customers who are dissatisfied with their initial subscription may submit a refund request within 7 calendar days of the purchase date.
2. Refund Request Process
To request a refund, customers must raise a support ticket through Planetic's official support channel, providing their registered email, payment details, and reason for the request.
3. Refund Review
Our sales or billing team will contact the customer if necessary, review their concerns, and determine refund eligibility. Refunds are subject to approval and applicable laws.
4. Usage-Based Charges
Charges for AI model usage, calling minutes, telephony, and other consumed services may be non-refundable where disclosed in the applicable pricing terms.
5. Refund Processing
Approved refunds will ordinarily be issued to the original payment method. Processing times depend on the payment provider and banking institution.
6. Requests After 7 Days
Refund requests submitted after the 7-day period are generally not eligible, except for billing errors, applicable legal requirements, or exceptional circumstances approved by Planetic.
7. Enterprise Plans
Custom enterprise agreements may have separate refund terms.
Contact: hello@planeticai.com
All refunds are subject to our Terms of Service and applicable consumer-protection laws.